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5. TFM / TSM (UNDP)


Description
This training course aims to cover Total Flow Management (TFM), and Total Service Management (TSM).
The course starts with covering the most important aspects of TFM. More precisely, it will focus on explaining 3 main pillars that we call: Production Flow, Internal Logistics Flow and External Logistics Flow.

Furthermore, in order to create functional organizations that are focused on Cost, Reducing Delivery times, and Stock management, we also need to understand our customers. That is why the second part of this course is focused on (TSM), which will show how to turn organizations, or departments, into FLEXIBLE and AGILE structures; that quickly adapt to the ever-changing demands of clients.
Flexibility is needed, not only to be built in the processes, but also in systems, teams, and Organisational hierarchy, failing to do so, will not dictate Organisational failure, but will for sure make it happen faster.
Content
  • INTRODUCTION FILES
  • General Guidelines for Trainees
  • Glossary\ Vocabulary
  • Pre-Training Self-Assessment
  • UNIT 1: TFM - INTRODUCTION AND PRODUCTON FLOW
  • Description of the Unit 1: TFM - Introduction and Production Flow
  • PPT: Introduction to TFM
  • Video: Flow Improvement Introduction
  • PPT: TFM Production Flow
  • Recommendation of a Book:Creating Continuous Flow by Rick Harris and Mike Rother
  • Assessment: TFM Introduction and Production Flow_engl
  • Assessment: TFM Introduction and Production Flow_hrv
  • UNIT 2: TFM - INTERNAL LOGISTICS FLOW
  • Description of the Unit 2: TFM - Internal Logistics Flow
  • PPT: TFM Internal Logistics Flow
  • Recommendation of a Book: Creating Level Pull by Art Smalley
  • Assesment: TFM - Internal Logistics_engl
  • Assesment: TFM - Internal Logistics_hrv
  • UNIT 3: TFM - EXTERNAL LOGISTICS FLOW AND CONCLUSION
  • Description of the Unit 3: TFM - External Logistics Flow
  • PPT: TFM External Logistics Flow
  • PPT: TFM Conclusion
  • Recommendation of a Book: KAIZEN™ in Logistics & Supply Chains
  • Assessment: TFM External logistics_engl
  • Assessment: TFM External logistics_hrv
  • UNIT 4: TSM - INTRODUCTION & INFORMATION FLOW
  • Description of the Unit 4: Introduction to TSM
  • Video: Service Operations
  • PPT: Introduction to TSM
  • PPT: TSM Information Flow
  • Assesment: TSM Information flow_engl
  • Assesment: TSM Information flow_hrv
  • UNIT 5: TSM - SUPPORT FLOW
  • Description of the Unit 5: TSM - Support Flow
  • PPT: TSM Support Flow
  • Assessment: TSM Support Flow_engl
  • Assessment: TSM Support Flow_hrv
  • UNIT 6: TSM - OFFICE QUALITY
  • Description of the Unit 6: TSM - Office Quality
  • PPT: TSM Office Quality Improvement
  • Recommendation of a Book: Lean Office and Service Simplified by Drew Locher
  • Assessment: TSM Office Quality_engl
  • Assessment: TSM Office Quality_hrv
  • UNIT 7: TSM - CUSTOMER EXPERIENCE
  • Description of the Unit 7: TSM - Customer Experience
  • PPT: TSM Customer Experience
  • Recommendation of a Book: Agile Service Development by Marc Lankhorst
  • Assessment: TSM Customer Experience_engl
  • Assessment: TSM Customer Experience _hrv
  • Mini Project: Gap analysis & Customer Experience
  • CLOSE- EXIT TASKS
  • Success story: Flow Creation and Efficiency Increase in the Process Industry
  • Post-Training Self-Assessment
Completion rules
  • You must complete the units "Assessment: TFM Introduction and Production Flow_engl, Assessment: TFM Introduction and Production Flow_hrv, Assesment: TFM - Internal Logistics_engl, Assesment: TFM - Internal Logistics_hrv, Assessment: TFM External logistics_engl, Assessment: TFM External logistics_hrv, Assesment: TSM Information flow_engl, Assesment: TSM Information flow_hrv, Assessment: TSM Support Flow_engl, Assessment: TSM Support Flow_hrv, Assessment: TSM Office Quality_engl, Assessment: TSM Office Quality_hrv, Assessment: TSM Customer Experience_engl, Assessment: TSM Customer Experience _hrv, Mini Project: Gap analysis & Customer Experience"
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